Privacy Policy
Effective date: November 21, 2017
This Privacy Policy explains how Elate Skin (“Elate Skin,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit elateskin.com (the “Site”), contact us, subscribe to updates, or book services.
Elate Skin contact (Privacy Officer):
Elate Skin
206-A 145 West 15th Street, North Vancouver, BC V7M 1R5
Phone: 604-771-8850
Email:info@elateskin.com
- What we collect
Depending on how you interact with us, we may collect:
A) Information you provide
Contact details (name, email, phone number). Message content you submit through our contact forms. Newsletter subscription details (typically your email and preferences). Appointment-related information you submit when booking (see “Third-party services” below)
B) Information collected automatically
Device and browser data (IP address, device identifiers, browser type) Pages viewed, links clicked, time spent, referring/exit pages Approximate location derived from IP Cookies and similar tracking technologies (see “Cookies”)
- How we use your information
We use personal information to: Respond to inquiries and provide customer support. Provide and administer services, consultations, and appointments. Send updates about specials, sales, and events if you subscribe. Improve the Site, troubleshoot issues, and maintain security. Comply with legal and regulatory obligations
- Legal bases / consent (Canada)
We collect, use, and disclose personal information with your consent (express or implied), except where permitted or required by law. You may withdraw consent at any time, subject to legal/contractual restrictions.
- Third-party services (booking, forms, analytics, social)
We may use third parties to operate the Site and deliver services:
Online booking: We link to and/or use Jane App for appointment scheduling. Any information you submit through Jane App is governed by Jane App’s privacy practices, not ours.
Forms/newsletter tools: Our Site may use web forms and subscription forms to collect inquiries and sign-ups. (Example: contact forms embedded on the Site.)
Analytics and performance tools: We may use analytics providers to understand Site usage and improve performance (e.g., page views, traffic sources). These providers may use cookies or similar technologies.
Social media links: If you interact with our social pages via links on the Site, the social platform’s privacy policy applies.
- Cookies and tracking technologies
We may use cookies, pixels, and similar technologies to:
Remember preferences and basic settings
Understand Site traffic and performance
Help with security and fraud prevention
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
- When we share information
We do not sell your personal information. We may share personal information:
With service providers who help operate our Site or services (booking, hosting, email/newsletter, analytics), under confidentiality obligations
If required by law, court order, or to respond to lawful requests
To protect rights, safety, and security of Elate Skin, our clients, or the public
In connection with a business transaction (e.g., merger, sale, reorganization), subject to applicable privacy laws
- Data retention
We keep personal information only as long as needed for the purposes described above, and as required by law or professional/operational requirements. When no longer needed, we securely destroy or anonymize it.
- Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
- Your rights (access, correction, withdrawal)
Subject to applicable law, you may request:
Access to your personal information
Correction of inaccurate information
Withdrawal of consent for certain uses (e.g., marketing emails)
To make a request, contact us using the details above. You may also unsubscribe from marketing emails using the link in the email (if provided).
- Children’s privacy
The Site is not intended for children under the age of majority without involvement of a parent/guardian. We do not knowingly collect personal information from children without appropriate consent.
- International access
If you access the Site from outside Canada, your information may be processed in Canada or other jurisdictions where our service providers operate, and may be subject to the laws of those jurisdictions.
- Changes to this Privacy Policy
We may update this policy from time to time. The “Effective date” at the top indicates the latest revision. Material changes will be posted on this page.